Terms

These terms apply to all services delivered by Unilab. Specific agreements may deviate from or supplement the terms here. In such cases, the written agreement takes precedence over this document.

1. Conclusion of the agreement

An agreement is considered concluded when the customer has confirmed an offer in writing (email or signed agreement), or upon completed purchase through Unilab's payment flow (Stripe). Unilab issues a monthly invoice according to the selected package or specified agreement.

The agreement is entered into between businesses (B2B). The customer acts as a business operator (næringsdrivende), and the statutory consumer right of withdrawal (angrerett) therefore does not apply.

2. Payment

All prices are stated excl. VAT unless otherwise specified. Monthly subscriptions are charged automatically via Stripe to the payment method the customer has registered (card, Apple Pay or Google Pay). For invoice-based payment, the payment deadline is 14 days. In the event of late payment, late-payment interest accrues at the applicable rate (the Norwegian Late Payment Interest Act).

3. Binding period

The binding period varies per package and is clearly stated at purchase:

• Oppstart (NOK 999/month): 3 months without binding, then a running monthly subscription.
• Drift (NOK 1,999/month): 6-month binding period.
• Vekst (NOK 3,999/month): 6-month binding period.
• Full Drift (NOK 5,499/month): 12-month binding period with a written SLA for the first AI delivery within 30 days after signing.

If Unilab does not deliver the agreed first delivery within 30 days, the customer may terminate the agreement at no cost. The binding period starts from the date of conclusion of the agreement and the first invoice.

4. Termination

After the binding period, the agreement runs from month to month and may be terminated with one month's notice at the turn of the month. Termination is made in writing to post@unilab.no. On termination, Unilab hands over relevant data and access within a reasonable time, and no later than 30 days after the agreement ends.

In the event of termination during the binding period, Unilab reserves the right to invoice the remaining binding period, unless otherwise agreed in writing.

5. Data processors

Unilab uses the following data processors as part of the service delivery:

• Smart Økonomi AS (authorised accounting firm) – responsible for the accounting delivery including bookkeeping, VAT filings and payroll runs.
• Nordic Defence AS – provider of cybersecurity services.
• Stripe Payments Europe, Ltd. – payment service provider (PCI DSS certified).
• Webhuset AS – operation of the email mailbox and delivery of inquiries from the contact form.
• Vercel Inc. – hosting of web services.

See the privacy policy for further information on the processing of personal data.

6. Liability

Unilab delivers the services to the best of its ability and professional judgment. We are not liable for indirect losses, including loss of income, goodwill or data beyond what is covered by any backup agreements. Maximum liability is limited to the value of the last three months' invoicing.

For accounting deliveries, liability is provided by Smart Økonomi AS as authorised accountant, in accordance with the Norwegian Accountancy Act and the Bookkeeping Act.

7. Changes

Unilab may change the terms with 30 days' notice. Material changes are notified by email. Continued use of the services after the change takes effect is regarded as acceptance. If the customer does not accept material changes, the agreement may be terminated without a binding period up until the change takes effect.

8. Governing law and venue

The agreement is governed by Norwegian law. Any disputes shall be sought resolved through direct dialogue between the parties. If the dispute cannot be resolved, Oslo District Court is the legal venue.

9. Contact

Questions about the terms can be directed to post@unilab.no.